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Interpersonal Communication Skills.
INTRODUCTION
Introductory comments
Course overview
Learning objectives
COMMUNICATION
What is communication?
Levels of communication.
The communication process.
Some factors that influence communication.
SOME TYPES OF COMMUNICATION
Verbal communication.
Non-verbal communication.
COMMUNICATION METHODS
Communication skills
Some characteristics of an effective listener.
How to improve listening habits.
BARRIERS TO COMMUNICATION
Some of the barriers to communication.
Noise in communication.
How to manage communication with an angry person/client.
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Learning objectives
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